How can I withdraw the funds from my Exante account and transfer them to my bank account?
The only option to withdraw funds is through a bank transfer, as it’s the most secure way to withdraw significant amounts of money.
You can withdraw money from your EXANTE account in simple steps:
1. Log into the Client’s Area.
2. Navigate to the ‘Account’ tab and select the subaccount from which you want to transfer the funds Transfer → Funds Transfer tab.
If you have multiple subaccounts in your account, please choose the subaccount from which you want to transfer the funds first by clicking on the icon of the subaccount and after that press on the “Transfer” section of the “Account” tab in the Client’s area.
Client's area → Funds Transfer
3. Specify the amount you’d like to withdraw in the Amount section of the Funds transfer tab or take out all of your funds. If you have any open positions, you’ll see a warning message reminding you to close them first.
Client's area → Funds transfer
4. Choose any available currency. The basic EXANTE account allows withdrawal in EUR, USD, GBP, AUD, CHF, CZK, DKK, HKD, JPY, MXN, NOK, PLN, SEK, SGD, THB, and ZAR. Please make sure that on your account, there is a sufficient amount of funds in the currency of the withdrawal prior to the withdrawal submission.
You can find more information about currency conversion in the article “Manage your account currencies”.
If the decision to withdraw all the funds from your account is taken, please make sure to convert all the funds into a single currency for your withdrawal, otherwise, the withdrawal request will be rejected.
The fields “Correspondent Bank’s Account No.” and “Correspondent Bank’s SWIFT” are not mandatory for the withdrawal of funds. When you are submitting a withdrawal request, we fill them in on our own. However, if you know that certain correspondent banks may process your withdrawal request more quickly, you can include information about your correspondent bank in your withdrawal request. You may contact your bank directly to obtain information about the correspondent banks.
5. Fill out the withdrawal form and press the Transfer button.
Confirmation of the withdrawal request: if you didn't set up the two-factor authentication (2FA) for your account, you will be asked to choose the withdrawal confirmation method. You can choose between email and SMS.
If you set up the preferable method of the two-factor authentication before the withdrawal request submission, the notification will be delivered the same way as usual.
Can I change the information in the fields in the withdrawal form?
Please note that the information in the withdrawal form fields cannot be changed. The fields related to the Beneficiary details are taken from the documents you provided us with during the account opening process.
If you want to change the Beneficiary Country, City, and Address, please upload your Proof of Residence in your Client’s area → Profile → Documents, and contact the Client Support agent for the information change.
Where can I see the status and history of my withdrawal requests?
The history, status, and details of your withdrawal requests are available in your Client’s area → Account → Transfer → Funds transfer → Activity.
How long does it take to withdraw your funds?
Usually, it takes 1 business day to approve your withdrawal for execution. Afterward, it may take 3 to 5 business days for funds to be transferred by the bank to your account.
What is the withdrawal fee at Exante?
The withdrawal fee is 30 EUR or equivalent in other currencies. Kindly note that your withdrawal request may require additional fees set by the banks-intermediaries or your own bank, which EXANTE does not determine.
In case there are not enough of funds to cover the withdrawal commission cost on your account, the commission will be deducted from the withdrawn amount.
Can I submit a withdrawal request to the bank account of another person?
Please note that withdrawal of funds to the bank account which belongs to another person is not allowed. Funds can be withdrawn only to the person’s bank account which is also owner of the trading account at EXANTE.
Can I transfer the funds to another bank account which I own?
Please be informed that all outgoing transfers from your account shall be returned to the accounts that you used for deposits. Transfers to other accounts without reasonable grounds may be rejected.
Exceptions for transfers to other accounts:
Financial institution that was used for deposit does not exist/operate anymore. Please provide public information confirming this fact
Account that was used for deposits is closed. Please provide a document confirming the closure
You relocated to a different country and you are requesting a transfer to a Financial Institution incorporated in this country. Please provide an updated Proof of Residence document and Tax Number if Tax Residency has changed as well
You only transferred securities from another broker to EXANTE and you are requesting a cash withdrawal. In this case, all subsequent withdrawals shall be transferred to the account that was used for the first withdrawal.
In order to confirm that you are the owner of the new bank account you plan to use for withdrawals, the Account Opening Letter (AOL) from the other bank should be provided along with the aforementioned documents.
You can upload the documents which confirm the aforementioned changes related to your bank account which you initially used for the first deposit of your account at Exante in your Client’s area → Settings → Profile → Documents → Other.
Can I transfer the funds to my credit card account?
Withdrawal of funds directly to a credit card is not supported.
Can I withdraw funds using the EXANTE mobile app?
Withdrawals cannot be made through the EXANTE mobile application.
To submit a withdrawal request, log in to your Client’s Area, go to the Account tab, select the subaccount you want to transfer funds from, and navigate to Transfer → Funds Transfer.