Reasons for withdrawal rejection:
Reject message | Interpretation |
Insufficient Funds | This error message means that there are not enough funds in the specified account to complete the transaction.
This message may also appear if you attempt to withdraw funds from an account with enabled margin trading and your account is in a margin call due to fluctuations in the market prices of the instruments you hold. |
Cash Balance Conversion | Before submitting a withdrawal request, you can convert your cash into the currency you wish to withdraw. For example, if you want to withdraw funds in EUR, you should first convert your cash balance to EUR. Instructions on converting cash to other currencies can be found in the article Manage your account currencies.
If you don't have any open positions, you may also use the "Withdraw All Funds" function to withdraw all available cash balances. |
Third-party transfer | This error message indicates that the attempt to withdraw funds to a third-party account or service was unsuccessful. |
Incorrect bank details | The IBAN provided appears to be invalid. We recommend double-checking the IBAN with your bank to ensure it is accurate. Once verified, please update the details and submit a new withdrawal request. |
Please contact your account manager for further information | For additional information or assistance, please contact your dedicated account manager. They will be happy to answer any questions or address any concerns you may have.
You can always find the contact details of your Account manager in your Client’s area → Settings → Profile → Personal info → Personal Manager. |
Withdrawal on-hold:
On-hold message | Interpretation |
Third-party transfer check | This message indicates that an attempt to withdraw funds cannot be processed and requires additional checks.
Further updates will be provided once the process is completed. |
Verifying Bank details | This message indicates that your withdrawal request is temporarily on hold while your bank account information is being verified. |
Bank holiday | This message indicates that your withdrawal request is temporarily on hold due to a bank holiday. During bank holidays, financial institutions in the relevant jurisdiction are closed, which may delay processing of withdrawals and other banking operations.
Please look up information about bank holidays for the relevant jurisdiction online. |
Please contact your account manager for further information | For further information or assistance, please contact your dedicated account manager. They will be happy to address any questions or concerns you may have.
You can always find the contact details of your Account manager in your Client’s area → Settings → Profile → Personal info → Personal Manager. |