How can I withdraw the funds from my Exante account and transfer them to my bank account?
The only option to withdraw funds is through a bank transfer, as it’s the most secure way to withdraw significant amounts of money.
You can withdraw money from your EXANTE account in simple steps:
1. Log into the Client’s Area.
2. Navigate to the ‘Account’ tab and select the subaccount from which you want to transfer the funds Transfer → Funds Transfer tab.
If you have multiple subaccounts in your account, please choose the subaccount from which you want to transfer the funds first by clicking on the icon of the subaccount and after that press on the “Transfer” section of the “Account” tab in the Client’s area.
3. Specify the amount you’d like to withdraw in the Amount section of the Funds transfer tab or take out all of your funds. If you have any open positions, you’ll see a warning message reminding you to close them first.
4. Choose any available currency. The basic EXANTE account allows withdrawal in EUR, USD, GBP, AUD, CHF, CZK, DKK, HKD, JPY, MXN, NOK, PLN, SEK, SGD, THB, and ZAR. Please make sure that on your account, there is a sufficient amount of funds in the currency of the withdrawal prior to the withdrawal submission.
You can find more information about currency conversion in the article “Manage your account currencies”.
If the decision to withdraw all the funds from your account is taken, please make sure to convert all the funds into a single currency for your withdrawal, otherwise, the withdrawal request will be rejected.
5. Fill out the withdrawal form and press the Transfer button.
Confirmation of the withdrawal request: if you didn't set up the two-factor authentication (2FA) for your account, you will be asked to choose the withdrawal confirmation method. You can choose between email and SMS.
If you set up the preferable method of the two-factor authentication before the withdrawal request submission, the notification will be delivered the same way as usual.
I did not receive the SMS code for the withdrawal. What can I do?
Please note that some mobile carriers are blocking SMS codes sent from our side, hence we suggest applying a 2-Step Authentication method on the account, preferably through a one-time application such as Google Authenticator. It can be done in Client's area → Settings → Security → 2-Step Authentication. After this step, the withdrawal codes can be retrieved via the one-time password application.
You can find more information on the 2-step authentication setup in the article Two-Factor Authentication (2FA).
I did not receive an email for the withdrawal confirmation. What can I do?
If you did not receive an email for the withdrawal confirmation, please perform the following actions:
Please allow a few minutes for the code to reach your email inbox. Usually, if there is an error in sending it is resolved within a few minutes.
Check your Spam folder. Sometimes, emails can be mistakenly filtered into this folder.
Please check the settings of your email inbox. Make sure that you did not set up any filters for the [email protected] address.
I lost access to the device with the Google Authenticator application. What can I do?
If you have lost access to the device with the Google Authenticator application, please contact your Account manager for further assistance.
Where can I see the status and history of my withdrawal requests?
The history, status and details of your withdrawal requests is available in your Client’s area → Account → Transfer → Funds transfer → Activity.
How long does it take to withdraw your funds?
Usually, it takes 1 business day to approve your withdrawal for execution. Afterward, it may take 3 to 5 business days for funds to be transferred by the bank to your account.
What to do if the funds were not credited to your bank account within working 5 days after the withdrawal request submission?
If the funds did not reach your bank account in the aforementioned period of time, please send a request to [email protected], and the Support team will provide you with the SWIFT confirmation of withdrawal, which can be used for further allocation of funds by your bank.
What is the withdrawal fee at Exante?
The withdrawal fee is 30 EUR or equivalent in other currencies. Kindly note that your withdrawal request may require additional fees set by the banks-intermediaries or your own bank, which EXANTE does not determine.
In case there are not enough of funds to cover the withdrawal commission cost on your account, the commission will be deducted from the withdrawn amount.
Can I submit a withdrawal request to the bank account of another person?
Please note that withdrawal of funds to the bank account which belongs to another person is not allowed. Funds can be withdrawn only to the person’s bank account which is also owner of the trading account at EXANTE.
Can I transfer the funds to another bank account which I own?
Please be informed that all outgoing transfers from your account shall be returned to the accounts that you used for deposits. Transfers to other accounts without reasonable grounds may be rejected.
Exceptions for transfers to other accounts:
Financial institution that was used for deposit does not exist/operate anymore. Please provide public information confirming this fact
Account that was used for deposits is closed. Please provide a document confirming the closure
You relocated to a different country and you are requesting a transfer to a Financial Institution incorporated in this country. Please provide an updated Proof of Residence document and Tax Number if Tax Residency has changed as well
You only transferred securities from another broker to EXANTE and you are requesting a cash withdrawal. In this case, all subsequent withdrawals shall be transferred to the account that was used for the first withdrawal.
You can upload the documents which confirm the aforementioned changes related to your bank account which you initially used for the first deposit of your account at Exante in your Client’s area → Settings → Profile → Documents → Other.
Can I transfer the funds to my credit card account?
Withdrawal of funds directly to a credit card is not supported.
When trying to submit a withdrawal request, I see an error message “Withdrawal is not available at this time. It could be happening because you do not have active accounts or because you have limited access to them”. What can I do?
Please note that if you are an Authorized trader for an account at Exante, you will see this message due to the reason that only the account owners can submit the withdrawal requests from their accounts.
If you try to submit the withdrawal request from the account of your own, the aforementioned error message may appear if you deposited your account below the minimal deposit thrashhold (10 000 EUR or equivalent in other currency), and want to withdraw your funds before reaching the minimum deposit level. In this case, please, contact the Exante support team via chat or email ([email protected]), and the Support team will be happy to help you!
If your account was funded with the 10 000 EUR or more, you had trading activity on your account, and you have this error message, please contact your Account manager for assistance. Contact details of your Account manager can be found in you Client’s area, in Settings → Profile.