What documents may be required for account verification in a monitoring request?
Personal Information Updates: You may be asked to update details such as your City of Birth or TIN (Tax Identification Number). You can make these updates in your Client’s area → Settings → Profile → Personal Info.
Document Requests: This could include resubmitting expired documents, such as your Proof of Identity or Proof of Residence or providing a Source of Funds supporting documents. Upload the required documents in your Client’s area → Settings → Profile → Documents.
KYC (Know Your Customer) Form: We may periodically ask you to update your KYC form to ensure your information is up to date.This includes information about your professional background, trading experience and expertise and financial background information in order to assess your investor’s profile.
Note: To comply with regulatory requirements, trading on your account might be limited if there is an active monitoring request, and the requested documents have not been provided in a timely manner.
Please note that a compliance fee of EUR 25 per day may be applied to your account if the requested "Know Your Customer" (KYC) documents or other required information are not submitted within 14 days of the request.
How can I check if my account has an active monitoring request?
You will receive an email detailing the requested documents and a notification in your Client’s area.
Additionally, your Personal Manager will contact you with specific information about the documents or information required.
To find your Personal Manager's contact details, go to Client’s area → Settings → Profile → Personal Info → Personal Manager.