This article provides a detailed explanation of why your order might not be executed. Understanding these common reasons can help you troubleshoot issues and successfully place your orders.
When you are trying to place an order, there are a few things to pay attention to:
Key Points to Consider | Explanation |
Trading Session | The instrument may not be available for trading outside of its designated trading hours. To verify an instrument's trading session, use the "Instrument Info" tab on your desktop, web, or mobile trading platforms. |
Market, Stop, and Stop Limit orders are only available during the main trading session. | |
If the "Trading Enabled/Disabled" switch is in the "Disabled" position, you won't be able to create orders, transfer money between subaccounts, and convert currency. Make sure that the switch is in the "Enabled" position.
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Exchange Conditions | Different exchanges have their own specific rules, conditions, and restrictions that may impact order execution.
For example, on the Singapore Exchange (SGX), only Limit orders can be created. |
ASK / BID Prices | Limit BUY orders are executed at the ASK price or lower. Limit SELL orders are executed at the BID price or higher.
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No Account Selected | Ensure you select the correct subaccount for your trade in the Click-Trade or Order module.
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No Direct Market access | The following instruments can only be traded by submitting a request to [email protected]:
You can find detailed instructions on how to submit orders for manual execution in the article Manual Order Execution at Exante: Everything You Need to Know. |
No trading permission | Usually, this error appears when there is an attempt to place an order on an instrument which has no DMA (Direct Market Access). To trade such an instrument, you should submit a request to [email protected].
A list of the instruments that can be traded through a manual order execution request is provided in the article Manual Order Execution at Exante: Everything You Need to Know.
If you tried to trade an instrument that is not listed in the article above and still received the 'No trading permission' error message, please contact the Client Services team for assistance. |
Minimal order values for the Crypto CFD instruments | Please keep in mind that the minimum order value for all Crypto CFD instruments is 5 USD. |