When should I submit an order for manual execution?
Some instruments do not have DMA (Direct Market Access) and cannot be traded electronically through our platform. These instruments require manual execution.
How to submit an order for manual execution?
A dedicated team at EXANTE handles all orders that require manual execution, and they are directly available to you. You can submit your orders directly by emailing [email protected].
Please make sure to include the following details in your email:
Account ID (e.g. ABC1234.001);
Instrument's ISIN or ticker in EXANTE platform;
Order size (Quantity);
Order side (Sell/Buy);
Order type;
Order duration (if applicable)
and send it to [email protected].
Please ensure your order is submitted in English and from your registered e-mail address to verify your account.
What is the fee for a manual execution order?
If the chosen instrument is available for trading directly on the platform, a fee of 90 EUR will apply for manual order execution.
The fee of 90 EUR/GBP is also charged when EXANTE performs a close-out of the open positions in case of a Margin Call.
When is the manual execution fee not applied?
The 90 EUR fee will not be charged if the instrument you're trading:
Does not have DMA (Direct Market Access);
Has been delisted;
Involves an insufficient asset amount to complete the trade.
How can I determine if the instrument I want to trade has DMA (Direct Market Access)?
The following instruments can only be traded by submitting a request to [email protected]:
Bonds in OTC folder;
*.OTCMKTS (Over-the-Counter instruments);
OEFs (Open-End-Funds);
*.LSEAIM (London Stock Exchange Alternative Investment Market);
*.FWB (Frankfurt Stock Exchange);
Subscription to IPOs (is charged with 90 EUR fee);
*.TSE (Toronto Stock Exchange);
Instruments transferred from brokers with no DMA-execution available.
On the trading platform, you can identify if an instrument requires manual execution by hovering your mouse over the exclamation mark in the Order module. This will indicate that the instrument can only be traded through a manual execution request, as shown in the screenshot below:
How do you close a position on a delisted instrument?
Delisting occurs when a security, such as shares or funds, is removed from a stock exchange, meaning it can no longer be traded on that exchange.
If an instrument in your portfolio is delisted, your holdings will remain in your account. Once a final decision is made and any cash is released to shareholders, the funds will be automatically credited to your account accordingly.
How can you close a position with a quantity smaller than the lot size?
If the trading conditions for an instrument in your portfolio change, and you attempt to close a position with a quantity smaller than the required lot size, your order will be rejected.
The trading platform's Instrument info section allows you to view the lot size of any instrument of interest.
If you want to close a position with a quantity smaller than the lot size, you can submit a manual order execution request that will be performed free of charge.