How can I change the e-mail address linked to my account?
Your login email is the one you provided during sign-up. To change the email linked to your EXANTE account, follow these steps:
Go to your Client's area.
Navigate to 'Settings'.
Select 'Profile'.
Select Personal info.
Update your email address in the designated field.
How long does it usually take to update my email address?
It usually takes 1 to 2 business days for your email to be updated in your Client's area.
I Lost Access to the Email Address Linked to My Exante Account. What Should I Do?
If you've lost access to the email address linked to your EXANTE account, please contact your Account Manager for assistance.
How can I change the mobile phone number linked to my account?
The phone number linked to your EXANTE account is used for two-factor authentication codes and optional notifications. To change the mobile phone number linked to your EXANTE account, follow these steps:
Go to your Client's area.
Navigate to 'Settings'.
Select 'Profile'.
Select Personal info.
Update your phone number in the designated field.
How long does it usually take to update my mobile phone number?
It usually takes 1 to 2 business days for your phone number to be updated in your Client's area.