I cannot log in. What should I do?
If you cannot log in, please follow these steps:
Check the Email Address: Ensure that the email address entered in the login field is correct. If you have multiple emails with similar usernames but different domains, confirm that you're using the correct one to log in to your EXANTE Client Area or trading platform.
Verify Your Password: Ensure your password is entered correctly. Make sure that Caps Lock is off, as passwords are case-sensitive. Be attentive to any special characters or numbers in your password.
Check Your Internet Connection: Ensure that your device is properly connected to the internet, as login issues can sometimes be caused by connectivity problems.
Reset Your Password: If the email address is correct and you're still unable to log in, try resetting your password and see if this resolves the issue.
I forgot my password. What should I do?
Reset password: If you forgot your password, follow this link. Enter the email address associated with your EXANTE account on the landing page. You will receive a password reset link email within a few minutes.
If you did not receive the password reset link:
Ensure you entered the correct email address in the password reset field.
Check your email's spam folder.
How can I change my password?
If you can access your account, you can change your password by navigating to:
Client’s area → Settings → Security → Password.
I received an error: “Your account has been suspended” when I tried to reset my password. What can I do?
If you see the message “Your account has been suspended,” please reach out to our Client Services team for help. We’ll get right on it to resolve the issue as quickly as possible.