What is 2FA
EXANTE is committed to protecting our clients’ assets. That’s why we use two-factor authentication (2FA) for both the Client’s Area and trading platforms.
EXANTE supports the One-time password application as the authentication method.
Note! EXANTE recommends that clients use Google Authenticator. Google Authenticator is a mobile application that generates 2-step authentication codes on your phone. You can read more about this application at the Google Help Centre.
2FA – Google Authenticator
Step-by-Step Instructions how to enable 2FA
1. Go to Settings → Security → 2-Step Authentication in your Client's Area.
Client’s Area → Settings → Security
2. Click Activate.
Client’s Area – 2-Factor Authentication
3. In a new window, activate the selected type by entering a temporary authentication code in the field below.
Client’s Area – Activation window
4. Once you enter the code from email, follow the instructions from the new Activation window to set up the One-time password application.
Client’s Area – Activation via Application
5. The enabled authentication type is now highlighted in grey.
Client’s Area – Activated authentication type
5. Congratulations! Your account is now secured with two-factor authentication.
Once you activate a new 2FA method, it will automatically be applied to both your Client’s Area and the trading platforms.
How to change your 2FA settings
You will see the active 2FA type in the Client's area interface. To change the 2FA method or set a unified 2FA method for both the Client’s Area and trading platforms, you will need to deactivate the current method and set it up again. This will apply the chosen 2FA method to both your Client’s Area and trading platforms.
I lost access to the device with the Google Authenticator application. What can I do?
If you have lost access to the device with the Google Authenticator application, please contact the Client Services agent for further assistance.