What is 2FA
EXANTE is committed to protecting our clients’ assets. That is why we mandate two-factor authentication (2FA) for accessing both the Client’s Area and trading platforms.
EXANTE supports One-Time Password (OTP) applications (such as Google Authenticator) for account authentication.
Note! Authenticator is a mobile application that generates 2-step authentication codes on your phone. You can read more about this application at the Google Help Centre.
2FA – Google Authenticator
How to enable 2FA
Video tutorial: Setting up two-factor authentication
Watch this one-minute walkthrough to see how to secure your account.
Step-by-step instructions
1. Go to Settings → Security → 2-Step Authentication in your Client's Area.
Client’s Area – Settings – Security
2. Next to One-Time Password Application, click Activate.
Client’s Area – 2-Factor Authentication
3. Scan the provided QR code with your authenticator app and enter the temporary 6-digit code generated by the app into the activation field.
One-Time Password – Activation window
4. Once verified, the method will be highlighted, and the Activate button will disappear to confirm activation.
Client’s Area – Activated authentication type
5. Your account is now secured with two-factor authentication.
Note! Once enabled, your 2FA settings will automatically apply to both your Client’s Area and all EXANTE trading platforms.
I lost access to my authenticator device/app. What should I do?
If you have lost access to the device containing your authenticator application, please contact our Client Services Team at [email protected] directly for assistance with resetting your account authentication.