To increase the safety of your personal information, EXANTE has introduced the Touch ID functionality that is available for Mac users.
Touch ID is an electronic fingerprint recognition feature that allows users to unlock access to the trading platform.
In order to start using the feature either:
- Tick 'Use Touch ID' in the login window;
- go the 'Settings' module in the toolbar on the left side of the screen → select 'Advanced Settings' → click 'Use Touch ID'
Important: Not all Mac devices support Touch ID. If your device does not support the function, it will not appear in the menu.
EXANTE is committed to protecting our clients’ assets. That’s why we use Two-Factor Authentication.
When logging in, account access is provided via "Something you Know" (i.e. a user name and password combination) in conjunction with "Something you Have" (i.e. a randomly generated code). This safeguard is two-fold, and substantially mitigates the risk of online hackers accessing your information.
When accessing the Client's Area and Trading Platform, EXANTE supports the following types of verification :
- Code received via SMS
- Code received via Email
- Designated one-time code (Google application)
Setting up Two-Factor Authentication
In order to set up 2-step authentication, visit the 'Settings' window in your Client's Area.
Scroll down until you see '2-Step Authentication'. From here, select which accounts you wish to protect.
Note: 'User account' refers to your login details for the Client's Area.
Once you have toggled the switch, a pop-up window will appear, asking you to choose your type of verification.
Note: An SMS-code is by default required to verify your identity when making a Withdrawal request. If you face difficulties receiving an SMS-code you just need to activate another 2-step authentication type in your Client’s Area and receive code via the chosen source.
I. Via EMAIL
1. In the Settings tab, choose ‘Via Email’
2. Press ‘Send verification code’ to receive a code to your authorised email
3. Enter the code received in the space below.
4. Congrats! Now your account is secured with Two-Step Authentication.
Note: If you want to set up this process for your Trading platform (or your Client’s area), you need to click on the inactive slider.
II. via ONE-TIME PASSWORD APPLICATION
EXANTE recommends that clients use Google Authenticator.
What is Google Authenticator? Google Authenticator is a mobile application that generates 2-Step Verification codes on your phone. You can read more about this application on the official page of Google Help Center: https://support.google.com/accounts/answer/1066447?co=GENIE.Platform%3DAndroid&hl=en.
1. Download and install Google Authenticator on your mobile device
2. In the Settings tab, choose ‘Via one-time password application’
3. A pop-up window will appear, requiring you to provide a code in order to proceed with the set-up. You can find this code via your registered email
4. Follow the instructions on-screen:
5. Once you’ve completed these steps, press done
6.You can now launch Two-Factor Authentication for your Trading platform/Client’s area. Simply click on the inactive slider to complete this process!
Note: You will be asked to provide a one-time SMS-code once again. Check your email to acquire it. Fill in the field in the SMS confirmation window and press Done. Now both your account and trading platform are fully secured!
Didn't receive the SMS code? Unfortunately, receiving SMS codes depends on the work of mobile operators who may filter messages, preventing you from receiving them. We are working towards fixing this issue, however, that is an ongoing process. We recommend that clients with similar problems use alternative 2FA methods, outlined in the aforementioned paragraphs of this document.
Disable Two-Factor Authentication
You always have the option to disable 2FA in your Client’s area Settings. Moreover, if you still experience any issues, you can contact firstname.lastname@example.org for help and guidance.
What happens if EXANTE closes?
When an investment firm goes out of business, as a common practice, once the liquidation process begins, the court should appoint an administrator for the investment firm. The firm’s office then should be closed and all operations terminated, while the administrator and the firm scrutinise all documents, records, and books. The respective competent supervisory authority shall monitor the process. In case the records of the firm are found to be accurate, provision should be made to transfer the client accounts to another brokerage firm by supervisory authority and the administrator. The customers shall be notified of the transfer of accounts; they shall be able to continue cooperation with the new assigned broker or choose another service provider on their own choice. The client may be asked to file a claim with the appointed administrator on repayment of the assets.
In certain circumstances, where the client falls under the protection of any investor compensation fund, the procedure of a direct repayment of client assets may take effect within the limits set by the respective investor compensation fund. This is an out-of-court process.
Exante invites you to periodically check EXANTE's legal status and licenses in the state registries, and maintain organised records of your assets and accounts by keeping either a hard copy or electronic records of holdings, account statements and trade confirmations.
Measures taken by EXANTE
EXANTE is a fully licensed investment company. As an EU company, we comply with MiFID II (Markets in Financial Instruments Directive).
In line with MIFID II requirements, we separate clients’ and Company's assets. Client's assets are held on segregated accounts at our trusted custodians (more than 25 major banks) and EXANTE has no access to these assets.
How to change your password?
Please follow the link to restore your password if you have lost it, or if you want to set another one.
How EXANTE protects you from phishing?
Phishing is an identity theft technique that utilises fraudulent websites or messages disguised as those of legitimate entities.
At EXANTE, we employ stringent security measures and consistently improve our technology to protect our clients from external fraud. We implement administrative and technology measures to safeguard client data processed through our information systems.
We also recommend our clients to be cautious and responsible, and evaluate critically any requests to reveal personal information to third parties.
Is my personal information shared with third parties?
To provide the most secure and transparent services to our clients, we store all personal data on EXANTE’s internal servers and do not share it with any third parties. Our company's procedures and policies aim to protect both your confidentiality and security of your information, including non-public personal information.
More on Data security at EXANTE can be found on GDPR Compliance.
EXANTE has developed the trading platform without using third party solutions. We are committed to its fast and reliable performance as well as safekeeping of clients’ personal data.
In case you have any worries regarding the safety of your personal data, feel free to report the issue to your Account manager.
What if I want all my data to be erased?
If you decide to cease your cooperation with EXANTE, you have the right to request complete erasure of your personal data.
As a regulated financial institution, we are under regulatory obligations to keep your data for a minimum of six years for anti-money laundering and counter-terrorism purposes. These retention requirements supersede any right to erasure requests under applicable data protection laws (such as GDPR).
We cannot therefore erase your data in relation to your EXANTE account until after this time period. However, we can assure you that your data will be held safely and securely whilst under our supervision.
After the termination of the holding period required by the regulators, you may contact your Account Manager or Support at email@example.com to request the erasure of your personal data.
Is my money safe?
EXANTE’s priority is to guarantee transparency and reliability for our clients worldwide. EXANTE is an EU-regulated investment firm, complying with the MiFID II Directive and meeting all associated legal requirements, protocols and policies.
EXANTE works with major European banks. When it comes to clearing, we rely on Tier 1 liquidity providers.
We also have multiple counterparties for each financial instrument to ensure flawless operations. As for commodities trading, these deals are executed directly at the corresponding exchanges.
EXANTE employs segregated accounts to ensure maximum asset protection and risk mitigation. Check out the exhaustive list of licences acquired by EXANTE.
How long does EXANTE store my data?
As a financial institution, we are obliged under the Anti-Money Laundering and Counter-Terrorism Financing regulations to retain information about you and your EXANTE transactions for a period of six years.
You may request erasure of your data after the termination of the holding period required by the regulators.