Please follow the link to restore your password if you have lost it, or if you want to set another one.
- How to change your password?
- How EXANTE protects you from phishing?
- Is my personal information shared with third parties?
- What if I want all my data to be erased?
- Is my money safe?
- How long does EXANTE store my data?
How to change your password?
How EXANTE protects you from phishing?
Phishing is an identity theft technique that utilises fraudulent websites or messages disguised as those of legitimate entities.
At EXANTE, we employ stringent security measures and consistently improve our technology to protect our clients from external fraud. We implement administrative and technology measures to safeguard client data processed through our information systems.
We also recommend our clients to be cautious and responsible, and evaluate critically any requests to reveal personal information to third parties.
Is my personal information shared with third parties?
To provide the most secure and transparent services to our clients, we store all personal data on EXANTE’s internal servers and do not share it with any third parties. Our company's procedures and policies aim to protect both your confidentiality and security of your information, including non-public personal information.
EXANTE has developed the trading platform without using third party solutions. We are committed to its fast and reliable performance as well as safekeeping of clients’ personal data.
What if I want all my data to be erased?
If you decide to cease your cooperation with EXANTE, you have the right to request complete erasure of your personal data.
As a regulated financial institution, we are under regulatory obligations to keep your data for a minimum of six years for anti-money laundering and counter-terrorism purposes. These retention requirements supersede any right to erasure requests under applicable data protection laws (such as GDPR).
We cannot therefore erase your data in relation to your EXANTE account until after this time period. However, we can assure you that your data will be held safely and securely whilst under our supervision.
After the termination of the holding period required by the regulators, you may contact your Account Manager or Support at email@example.com to request the erasure of your personal data.
Is my money safe?
EXANTE’s priority is to guarantee transparency and reliability for our clients worldwide. EXANTE is an EU-regulated investment firm, complying with the MiFID II Directive and meeting all associated legal requirements, protocols and policies.
EXANTE works with major European banks. When it comes to clearing, we rely on Tier 1 liquidity providers.
We also have multiple counterparties for each financial instrument to ensure flawless operations. As for commodities trading, these deals are executed directly at the corresponding exchanges.
EXANTE employs segregated accounts to ensure maximum asset protection and risk mitigation. Check out the exhaustive list of licences acquired by EXANTE.
How long does EXANTE store my data?
As a financial institution, we are obliged under the Anti-Money Laundering and Counter-Terrorism Financing regulations to retain information about you and your EXANTE transactions for a period of six years.
You may request erasure of your data after the termination of the holding period required by the regulators.