How to close a Demo account?
Once you register on the exante.eu website, you can immediately start using the Demo account. No document upload is required for account verification.
To close your DEMO account, go to the Settings → Personal info section in your Client's area.
Click 'Settings' → 'Profile' → Personal Info from the top toolbar.
Select 'Delete account'.
How do you close a Live trading account that was not funded?
Once your documents are verified and your account is approved, it becomes a KYC-passed account. This gives you access to Live quotes on the trading platforms, even if the account is not yet funded.
To close your approved but unfunded Live trading account, please contact your Account Manager.
You can find the contact details of your Account manager in the Client’s area → 'Settings' → 'Profile' → Personal info.
How to close a funded trading account?
To close your funded LIVE trading account, follow these steps:
Close all open positions:
Click on 'Portfolio' in the top toolbar → select 'Close Position,' the red cross next to the position you wish to close, or Cancel and Close All.
Alternatively, the Order or Click Trade module can close the existing positions.
Note! The Cancel and Close All button will be inactive if:
The instruments in your Portfolio do not support the Market order type.
You attempt to close positions outside of Market hours.
The position value exceeds 100K.
Convert Currencies: Ensure all currencies in your account are converted, and your account is free of any negative cash balance.
Submit a withdrawal request for any remaining funds.
Request Account Closure: Contact your Account Manager to request an account closure. You can find their contact details in the Client’s area under 'Settings' → 'Profile' → Personal Info.
How to transfer securities out from your account?
If you want to transfer your open positions to an account at another institution, submit a request for the Transfer Out process of securities in your Client’s area under 'Portfolio' → 'Transfer' → Securities.