I received an error message: "Error occurred. Please contact admin support" when attempting to sign the W-8 form. What should I do?
If the message "Error occurred. Please contact the admin support” appears, you can follow these steps to help resolve the issue:
Try using a different browser or incognito mode.
Clear the cache, cookies, and history of your browser.
Check your internet connection.
Check the settings of your proxy server and firewall.
Log in to your Client’s area using another device, such as a smartphone.
How can I resolve this issue if I use the Safari browser?
If you encounter this issue while using the Safari browser, follow these steps:
Open Safari Settings.
Navigate to the Security tab.
Find the checkbox called 'Prevent Cross-Site Tracking'.
Turn off this setting.
The form should display correctly once this setting is switched off.
How can I resolve this issue if I use the MS Edge browser?
If you encounter this issue while using the MS Edge browser, please follow these steps:
Open Settings,
Select 'Privacy, search, and services'.
Locate the 'Tracking Prevention' module and choose 'Basic Variation'.
How can I resolve this issue if I use the Google Chrome browser?
If you encounter this issue while using the Google Chrome browser, follow these steps:
Go to Chrome Settings.
Select 'Privacy and Security'.
In Third-party cookies, turn on 'Allow all cookies'.