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All CollectionsW-8 FORMS: FAQ
I am unable to sign the form due to Internet connection issues
I am unable to sign the form due to Internet connection issues

This article provides information on how to resolve issues encountered while signing the W-8 form

Updated over a week ago

I received an error message: "Error occurred. Please contact admin support" when attempting to sign the W-8 form. What should I do?

If the message "Error occurred. Please contact the admin support” appears, you can follow these steps to help resolve the issue:

  • Try using a different browser or incognito mode.

  • Clear the cache, cookies, and history of your browser.

  • Check your internet connection.

  • Check the settings of your proxy server and firewall.

  • Log in to your Client’s area using another device, such as a smartphone.

How can I resolve this issue if I use the Safari browser?

If you encounter this issue while using the Safari browser, follow these steps:

  1. Open Safari Settings.

  2. Navigate to the Security tab.

  3. Find the checkbox called 'Prevent Cross-Site Tracking'.

  4. Turn off this setting.

The form should display correctly once this setting is switched off.

How can I resolve this issue if I use the MS Edge browser?

If you encounter this issue while using the MS Edge browser, please follow these steps:

  1. Open Settings,

  2. Select 'Privacy, search, and services'.

  3. Locate the 'Tracking Prevention' module and choose 'Basic Variation'.

How can I resolve this issue if I use the Google Chrome browser?

If you encounter this issue while using the Google Chrome browser, follow these steps:

  • Go to Chrome Settings.

  • Select 'Privacy and Security'.

In Third-party cookies, turn on 'Allow all cookies'.

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