FIX AN ISSUE

There are a number of instruments (e.g. some options) that are not available on the EXANTE’s trading platform and have to be requested by the client. This is because the amount of instruments is limited in the default setup of the platform in order to save operating maintenance.

EXANTE persistently works towards accommodating all the various needs and inquiries of its clients, therefore we are eager to add the instrument that complements your particular trading strategy. It is possible to request an instrument via Client's area, or by sending a request to support@exante.eu. 

When sending the request please specify one of them:

• Instrument ticker
• The link to the instrument on the market's website.

Requests are commonly processed within 24 working hours.

In order to unsubscribe from our email notifications, visit the 'Settings' menu in the client's area.

Here it is possible to modify email notification settings:

However, this option does not include altering one's subscription to marketing mailing lists. In order to unsubscribe from marketing mailing list, the client has to untick the box upon registration or drop a line to support@exante.eu, and we will delete your email from our mailing lists.

Please note that after unsubscribing you will stop receiving only our newsletters. You will still receive all account reports and other significant information to your email.

Change password: Please follow the link to restore your password if you have lost it, or if you want to set another one.

Change login: Your login is the e-mail you specified during the sign-up. In case you have lost it, please contact our support (support@exante.eu) and they will help you change or restore your login, depending on the situation.

If after the restoration procedure you still experience any problems whilst entering your Client's area or EXANTE Platform, feel free to address support@exante.eu for assistance.

Note: Demo trading access is available for all registered users. However, to access Demo area in your platform do not forget to tick Demo. In case you choose LIVE area, the system will inform you that the credentials provided are not valid.

We at EXANTE aim to make brokerage easier and more transparent to our customers. Should our service fall short of your expectations, you may file a complaint. We are here to listen and work with you on any issue until they are all addressed and questions answered.

Please, do not hesitate to check the footer of your Client's area to find guidelines on how to file a complaint.

The Complaint should be signed on behalf of the Complainant, and in any case where it is made by a company, partnership or other body corporate, should be signed by a director or equivalent officer with appropriate authority.

We’re always here to assist you.