Here are the possible reasons and solutions:
|
REASON |
SOLUTION |
|
No account selected. |
Click on the alert and choose your competition account from the dropdown menu. |
|
You are trading an instrument outside the allowed setup (forex, crypto, stocks, etc.) |
Use only the instruments specified in the competition announcements and the ‘Cash’ module. |
|
Insufficient margin for your account. |
Choose a smaller volume for the traded instrument or cancel previous orders. |
Tip! Use our desktop platform to receive informative alerts when you can’t place an order.
Another problem? Contact us at compete@exante.eu.
Your request will be reviewed right away should you provide a full problem description with screenshots. The request has to be sent from the email linked to the account.