At the moment, the only option to withdraw funds is through a wire transfer as its the most secure and safe way to transfer significant amounts of money.
To withdraw your funds, please log into the Client’s area, navigate to the ‘Account’ tab and select ‘Withdrawal’. Fill out the withdrawal form appropriately and press ‘Send withdrawal request’.
You can either specify the amount you would like to withdraw or take out all of your funds completely. If you have any open positions you will see a warning message reminding you to close them first.
You can choose any available currency from the dropdown list. Multicurrency balances will be automatically converted to the withdrawal currency.
The withdrawal commission is 30 EUR/ 30 USD/ 30 GBP, depending on the currency. In case of insufficient funds lest in the account, the commission will be deducted from the amount being withdrawn.
To confirm your withdrawal request, we will either ask you to use 2-step authentication (by using Google Authenticator or SMS) or send you an SMS code to the phone number you have entered as the contact one. You don’t have to print and sign any paper forms! If the code is correct, a message will appear at the top of the screen.
It usually takes one business day to approve a withdrawal request.
Please note: bank processing may take up to 5 business days and/or require additional fees which are not determined by us in any way.